Customer Relationship Management Software Solutions

Customer Relationship Management Software

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Customer Relationship Management Software

What is CRM ?

Customer relationship management, a strategy for managing a company’s interaction with their customers, it is a technology to organize data, synchronize business requirements, the main purpose of a CRM in a business is to manage data related to the customers, it helps the business owners to get real time update on their business activities.

Benefits of CRM

A major benefit can be the development of better relations with your existing customers

  • A more personal approach and the development of new or improved products and services in order to win more business in the future
  • Enhanced customer satisfaction and retention, ensuring that your good reputation in the marketplace continues to grow
  • Increased value from your existing customers and reduced costs associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales

Feature:

  • Customer Management
  •  Case Management
  •  Knowledge Management
  •  Reporting Management
  •  Analysis Management
  •  Financial Management
  •  Sales Management
  •  Employee Management
  •  SLA Management
  •  Data Management
  •  Admin Management
  •  Resource Management
  •  Quality Assurance Management
  • Training Management
  •  Exam Management
  •  Interaction Management
  •  Internal Email Management
  •  Automated Email Management
  •  Reminder Management
  •  Stats Management
  •  Employee Management
  •  Customer Service Management
  •  Escalation Management
  •  Reward Management
  •  Payroll Management
  •  HR Management

Key Features

  • It’s an interactive platform for all entities viz. Business owners, technicians, QA Analyst, Admin’s, Customers, CS Executive’s, HR.
  •  It is a simple yet powerful one point integrated platform that connects all the departments of an organization namely office, HR, Payroll, Accounts and so on.
  •  Enest Services addresses CRM Management, Interaction, Knowledge Management and communication issues both with customers and Internal Team on the internet, its a web based application and thus it is highly acceptable among the users.
  •  Facilitates fast data entry
  •  The browser based application is very easy to use and practically involves every single constituent of the system
  •  We can expect direct working and full independence of management people in using the system
  •  The database is never in direct access to the general user so is very safe from accidental and deliberate loss of data