Customer Relationship Management Software

Customer Relationship Management Software Development Services

 

What is CRM ?

Customer relationship management, a strategy for managing a company’s interaction with their customers, it is a technology to organize data, synchronize business requirements, the main purpose of a CRM in a business is to manage data related to the customers, it helps the business owners to get real time update on their business activities.

Benefits of CRM

A major benefit can be the development of better relations with your existing customers

  • A more personal approach and the development of new or improved products and services in order to win more business in the future
  • Enhanced customer satisfaction and retention, ensuring that your good reputation in the marketplace continues to grow
  • Increased value from your existing customers and reduced costs associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales

Feature:

  • Customer Management
  • Case Management
  • Knowledge Management
  • Reporting Management
  • Analysis Management
  • Financial Management
  • Sales Management
  • Employee Management
  • SLA Management
  • Data Management
  • Admin Management
  • Resource Management
  • Quality Assurance Management
  • Training Management
  • Exam Management
  • Interaction Management
  • Internal Email Management
  • Automated Email Management
  • Reminder Management
  • Stats Management
  • Employee Management
  • Customer Service Management
  • Escalation Management
  • Reward Management
  • Payroll Management
  • HR Management

Key Features

  • It’s an interactive platform for all entities viz. Business owners, technicians, QA Analyst, Admin’s, Customers, CS Executive’s, HR.
  • It is a simple yet powerful one point integrated platform that connects all the departments of an organization namely office, HR, Payroll, Accounts and so on.
  • Enest Services addresses CRM Management, Interaction, Knowledge Management and communication issues both with customers and Internal Team on the internet, its a web based application and thus it is highly acceptable among the users.
  • Facilitates fast data entry
  • The browser based application is very easy to use and practically involves every single constituent of the system
  • We can expect direct working and full independence of management people in using the system
  • The database is never in direct access to the general user so is very safe from accidental and deliberate loss of data