Customer Relationship Management Software Development Services

What is Customer Relationship Management (CRM) ?

Customer relationship management, a strategy for managing a company’s interaction with their customers, it is a technology to organize data, synchronize business requirements, the main purpose of a CRM in a business is to manage data related to the customers, it helps the business owners to get real time update on their business activities.

Benefits of Customer Relationship Management

A major benefit can be the development of better relations with your existing customers

  • A more personal approach and the development of new or improved products and services in order to win more business in the future
  • Enhanced customer satisfaction and retention, ensuring that your good reputation in the marketplace continues to grow
  • Increased value from your existing customers and reduced costs associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales

The feature of Customer Relationship Management

  • Customer Management
  • Case Management
  • Knowledge Management
  • Reporting Management
  • Analysis Management
  • Financial Management
  • Sales Management
  • Employee Management
  • SLA Management
  • Data Management
  • Admin Management
  • Resource Management
  • Quality Assurance Management
  • Training Management
  • Exam Management
  • Interaction Management
  • Internal Email Management
  • Automated Email Management
  • Reminder Management
  • Stats Management
  • Employee Management
  • Customer Service Management
  • Escalation Management
  • Reward Management
  • Payroll Management
  • HR Management
Customer Relationship Management CRM 1

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Customer Relationship Management CRM 2